SLT-MOBITEL upgraded MySLT App empowers customers towards seamless self-care service

(LANKAPUVATH | COLOMBO) – SLT-MOBITEL, the National ICT Solutions Provider has launched an enhanced MySLT App as a single and unified platform, empowering customers to manage a vast array of services effortlessly enriching their experience.

With the changing digital landscape and increase in customer expectations, SLT-MOBITEL understands the growing importance of providing a seamless self-care service. In this context, the MySLT App offers customers self-service capabilities to manage their accounts, and interact with Customer Care, bringing an array of services together in a non-intrusive and easy way of managing their accounts conveniently.

Customers can download the new advanced MySLT App from the App Store or Play store and enjoy the powerful, yet easy-to-use, self-care application guaranteed to enhance customer satisfaction. Enhancing convenience, customers can also sign-in to the MySLT App through their Facebook and Gmail accounts.

As part of SLT-MOBITEL’s digital initiative, the advanced MySLT App and portal will now curate features and services for SLT-Mobitel Home Broadband, PEOTV, Voice and Mobile customers to access their accounts anytime and anywhere.

Customers can now access a whole host of functionalities including managing their connection, adding new data, managing faults, processing bill payments, requesting previous three months bills to a registered email, upgrading existing SLT-Mobitel Home broadband package and receiving details on new features, enabling required digital services, activating new data add-ons, purchasing devices via SLT-MOBITEL e-teleshop, accessing Mobile selfcare, receiving promotional notifications, support and much more.

Making life easier, MySLT App can be integrated with smart devices such as Amazon Alexa and Google Assistant enabling customers’ access to a host of MySLT services with just a simple voice command.

Based on a customer-centric strategy, with MySLT App subscribers are assured of receiving more personalized and faster query resolution resulting in greater flexibility to address their ever-changing usage and service needs.

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